Who Are We?

When we use terms like ‘we’, ‘us’, and ‘our’, we refer to the Broker, Aggregator, Australian Credit Licensee, and the related businesses listed in the Credit Guide provided to you.

Our Commitment to Protecting Your Privacy

We understand the importance of protecting your personal information and are committed to ensuring its safety. This document outlines our privacy policy commitment concerning the personal information we hold about you and how we use it.

Personal Information

Personal information is information from which your identity is reasonably apparent, including any information or opinion about you. The personal information we hold about you may also include credit information, such as outstanding finance, repayment history, and defaults, which is used to assess your eligibility for finance. Typically, credit information is exchanged between credit and finance providers and credit reporting bodies.

The kinds of personal information we may collect about you include your name, date of birth, address, contact details, account details, occupation, and any other information necessary to identify you. If you submit inquiries or information using our website, we may also collect the type and amount of finance that you are interested in obtaining and any information you provide to us directly or indirectly through our website.

Why We Collect Your Personal Information

We collect personal information for the purpose of assessing your application for finance, managing that finance, direct marketing, and managing our relationship with you. We may also offer you other products and services from time to time.

How Do We Collect Your Personal Information?

We collect your personal information directly from you, and where reasonable and practical, we will do so. We may also collect your personal information from other finance brokers, accountants, lawyers, and LM Broker Services.

Do We Disclose Your Personal Information?

We may disclose your personal information to prospective funders or other intermediaries in relation to your finance requirements, third-party suppliers involved in managing or administering your finance, associated businesses that may want to market products to you, companies that provide information and infrastructure systems to us, anyone who represents you, investors, agents or advisers, or any entity that has an interest in our business. We may also disclose your personal information if required by law or where you have provided us with consent.

Do We Disclose Your Personal Information to Anyone Outside Australia?

We may disclose your personal information to our related bodies, corporate and third-party suppliers, and service providers located overseas, including data hosting and other IT service providers located in various countries and other third parties located in various foreign countries, including the Philippines and the USA. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Direct Marketing

From time to time, we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organization, or new products or services being offered by us or any company with whom we are associated. If you do not wish to receive marketing information, you may decline to receive such information by contacting us.

Updating Your Personal Information

We rely on you to ensure that the personal information we hold about you is accurate and up-to-date. During our relationship with you, we may ask you to inform us if any of your personal information has changed.

Access and Correction to Your Personal Information

You have the right to access the personal information we hold about you, and you may request access to it at any time. Depending on the type of request, we may charge a fee for retrieving and supplying the information to you. If any of the personal information we hold about you is incorrect, inaccurate, or out of date, you may request that we correct it.

Sensitive Information

We will only collect sensitive information about you with your consent.

How Safe and Secure Is Your Personal Information That We Hold?

We take reasonable steps to protect your personal information by storing it in a secure environment, both in paper and electronic form. We also take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure.

Complaints

If you are dissatisfied with how we have dealt with your personal information or have a complaint about our compliance with the Privacy Act, you may contact us via the contact link on our website. We will acknowledge your complaint within seven days and provide you with a decision on your complaint within 30 days. If you are dissatisfied with the response of our complaints officer, you may make a complaint to the Privacy Commissioner.

Further Information

If you have any further questions or concerns regarding our privacy policy, you may contact us directly.

Change in Our Privacy Policy

We regularly review our policies and aim to keep up to date with market expectations. As technology, law, and market practices change, we may change this privacy policy from time to time or as the need arises. You may request this privacy policy in an alternative form.

Effective date: August 2021